Frequently asked questions

Find answers to the most commonly asked questions about our services, company, and more.

General

What area do you offer pickups in?

We offer free pickups throughout the Chicagoland area! This includes the following counties: Cook, Dekalb, Dupage, Grundy, Kane, Kendall, Lake, Mchenry, and Will.

How can I get involved?

We accept partnerships with charities, schools, churches, and businesses! If you think we could have a beneficial relationship, please reach out to us!

Is there a limit on how many bags I can leave?

No! There is no limit or minimum. Whether you have 1 bag or 100+ we will gladly pick up your items!

Is this service absolutely free, no strings attached?

Yes! This is 100% free, no strings attached whatsoever! We will never ask for any type of compensation or payment information!

What happens to my items?

We partner with charities, non profits, and recyclers to ensure your items no matter the condition can be used in one way or another! Items are sorted and those deemed to be usable will gain a new home either domestically or in an underdeveloped country. Unwearable clothing will be recycled and made into new items!

What do I need to do?

Please place all your items in tied bags or boxes, schedule a pickup, and have your items out by 8 a.m. on your pickup date! Items do not need to be separated, but separating clothes from shoes is appreciated!

Pickup Process

When will my items be picked up?

All pickups take place between the hours of 8am and 5pm. Please have your items out by 8am on your pickup date to ensure a successful pickup!

Is there a limit to how much you pickup?

There is absolutely no limit! Feel free to leave as many approved items as you want for us to pickup. We will gladly accept :)

Is there a minimum amount you will pickup?

No! Whether you leave us 1 pair of shoes or a singular shirt, or many items, we will gladly pick it up!

What happens if there is rain?

We ask that you leave your bags closer to the porch/garage on a rainy day. We also ask you make sure the items are inside tied plastic bags to prevent water from getting on the clothes. We do still pickup in the rain and snow! If we feel the weather is too severe for us to ensure our drivers safety, we will send you an email letting you know a makeup date.