FAQs
Frequently Asked Questions
Your Questions, Answered
Have questions about how our service works? Find clear answers to the most common inquiries about We Pickup Clothes.
FAQs
General
What areas do you serve?
We provide free pickups across Illinois, covering Cook, Dekalb, DuPage, Grundy, Kane, Kendall, Lake, McHenry, and Will counties.
How can I partner with you?
We love collaborating with charities, schools, churches, and businesses! If you’re interested in working together to make an impact, please contact us—we’d love to hear from you.
Is there a limit to how many bags I can donate?
Not at all! Whether you have one bag or over 100, we’ll gladly pick up everything you’re ready to donate.
Is your service really free?
Yes, it’s completely free—no fees, no hidden strings. You’ll never be asked for payment or compensation.
What happens to the items I donate?
We partner with trusted charities, nonprofits, and recyclers to ensure your donations find a purpose. Usable items are sent to underdeveloped countries to provide affordable clothing, while unwearable items are recycled into materials like rags, rubber, or fabric for new products.
What do I need to do to prepare for a pickup?
Simply pack your items in tied bags or sturdy boxes, schedule a pickup, and place them outside by 8 a.m. on the pickup day. While sorting isn’t required, separating clothes from shoes is appreciated!
FAQs
Pickup Process
When will my items be picked up?
Our pickups occur between 8 a.m. and 5 p.m. To ensure a smooth process, please have your items ready by 8 a.m. on your scheduled date.
Is there a minimum amount I need to donate?
No minimum! Whether you’re donating one pair of shoes or a full wardrobe, we’ll happily collect it.
What happens if it rains or snows?
We pick up rain or shine! On rainy or snowy days, place your items closer to a covered area like a porch or garage. Ensure everything is in tied plastic bags to keep them dry. If the weather poses a safety risk for our drivers, we’ll notify you of a rescheduled pickup date.
What if I have a lot to donate?
There’s no maximum limit! Feel free to leave as many approved items as you want. We’re ready to help you declutter, no matter the size of your donation.
About Us
Still Have Questions?
If you didn’t find the answer you were looking for, feel free to contact us. Our friendly team is here to help!
Contact information
Phone
+1 (855) 796-0887
Or visit our contact page and fill out the form, our team will get back to you as soon as possible.
